FAQ & Site Info
Terms of ServiceRETURN POLICY
1.We will not refund any shipping charges. Please note that only the price of the purchase is refundable. Customers are responsible for any shipping or handling fees for the item. We do offer Free Shipping, which means we're covering the shipping costs on behalf of the buyer. This applies to customers who decide to keep their item indefinitely. But if the customer insists on a refund, the shipping cost -will- be deducted from the refund.
2.Damaged Items claims have to be made within 7 days of delivery or claims will be voided.
3.Damaged packages should be reported to the carrier driver and be refused. (Please read: #7)
4.Returned / Exchanged items must be in original factory condition, include all: accessories, packaging materials, manuals, and warranty cards (if applicable, and must not be filled out).
5.All returns must include a copy of the original packing slip/invoice along with your order number.
6.If shipment is denied / refused by the recipient for any reason - buyer must pay for shipment from Betsa to recipient, then from recipient back to Betsa due to refusal of the package. Free shipping for items are paid by Betsa on behalf of the customer and will be deducted from the refund. PLEASE NOTE: Denied package(s) has a carrier fee! (USPS or UPS or Fed EX). The shipping amounts will be deducted from the refund. If the customer still wants the item, they are responsible for the shipping charges to send it back to them.
7.Betsa is not responsible for return shipping cost. Customer is responsible to ship the item back for us for returns. If there has been an error on our part, we will take responsibility for shipping cost in the event of an exchange.
8.If a customer decides to exchange an item, he/she will be responsible for ALL shipping costs, including shipping the unwanted item back to us and shipping out the exchanged item to the customer. THERE ARE NO EXCEPTIONS. This also includes any exchanges with store credit.
9.If an item is being exchanged during its warranty, customers are responsible for shipping costs to and from our warehouse.
10.We must be informed if the item is defective within 7 days upon delivery.
11.If a refund is requested, we will issue it within 1-3 business days once we receive the item(s) in question. Please allow your bank/credit card company 1-2 weeks to process the funds back to your account.
12.No refunds will be issued for returns without all the original packaging, manuals and accessories.
13.In order for us to process the refund/exchange, the serial # on the item, must match on the box and on our internal system, otherwise we do not accept the return and the customer is responsible for the shipping cost to resend the item back to them. Returns must be in a "like new" condition.
14.Betsa accepts no responsibility for loss or damage items in return transit. It is the customer's responsibility to obtain a tracking #. We must be notified by e-mail upon returning an item. Customer is responsible for ALL shipping charges.